Refund policy

At with MUSH™, we want to make sure you have the best possible experience with our products. We stand behind the quality of our ingredients and want you to feel confident in your routine. If something isn’t working out for you, we are here to make it right.
1. Our Satisfaction Guarantees
To make trying our products completely risk-free, we offer tailored satisfaction guarantees on your very first order of any with MUSHâ„¢ product:
  • One-Time Purchase (30-Day Guarantee): If you try a single product as a one-time purchase and are not completely satisfied, you may request a refund within 30 days of receiving your order.
  • 90-Day Supply (90-Day Guarantee): Committing to a new routine takes time, and we want to back you every step of the way. If you purchase our 90-day supply and are not completely satisfied with your experience, you have a full 90 days from delivery to request a refund.
  • How to Claim: To initiate a satisfaction guarantee claim under either tier, simply reach out to our team at contact@withmush.com with your order number and a brief explanation of your experience.
  • Please note: These satisfaction guarantees apply only to your first order of a specific product. Shipping fees are non-refundable.
2. Standard Returns (Unopened Items)
If you change your mind or ordered the wrong item, you may return any unopened, unused, and sealed products in their original packaging within 30 days of delivery for a full refund (excluding shipping costs).
  • Condition: Due to safety regulations for dietary supplements and food items, we cannot accept standard returns on items that have been opened, unsealed, or tampered with.
  • Return Shipping: Customers are responsible for paying the shipping costs for returning unopened items. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
3. Damages, Defective Items, or Incorrect Orders
Please inspect your order upon reception. If an item is damaged during transit, defective, or if you received the incorrect product, contact us immediately at contact@withmush.com. We will evaluate the issue right away and send a replacement product or issue a full refund at no additional cost to you. Please include:
  1. Your order number.
  2. A clear photo of the damaged or incorrect item, including the packaging.
4. How to Initiate a Return or Refund
  1. Contact Us: Send an email to contact@withmush.com stating your order number, the item(s) you wish to return, and the reason.
  2. Review: Our support team will review your request within 2–3 business days and provide instructions, including the return shipping address if applicable.
  3. Ship Your Return: Once approved, package your sealed items securely and ship them to our fulfillment and administrative location:
5. Refund Processing Time
Once your return is received, inspected, or your satisfaction guarantee claim is approved, we will send you an email notification.
  • If approved, your refund will be processed immediately.
  • The credit will automatically be applied to your original method of payment (credit card, Shop Pay, etc.).
  • Please allow 5 to 10 business days for the refund to reflect on your bank or credit card statement, depending on your financial institution's processing times.
6. Exclusions
  • Sale/Promotional Items: Only regular-priced items may be refunded. Items purchased as clearance, closeout, or marked as "Final Sale" are not eligible for refunds or returns.
  • Gift Cards: Digital gift cards are completely non-refundable.
Contact Us
For any questions regarding your order, shipping, or refunds, please do not hesitate to contact our team. We are always happy to help.
  • Email Support: contact@withmush.com
  • Mailing Address: 500 4th St NW, Suite 102, Albuquerque, NM 87102, United States